12-31-2022 01:13 PM
Hello.
I am new to Nest. On the Familiar Face detection, I accidentally clicked one of the saved videos as someone I did not know at my doorbell. This was a mistake! It was my son and I want to add him to the library but now that I made that error, it no longer allows me to tag him to my library. How do I correct this?
Thanks for any advice!
Answered! Go to the Recommended Answer.
01-01-2023 05:36 AM
If he’s not already saved as a familiar face, get him to stand in front of the camera again and it should pick it up.
01-06-2023 09:28 AM
Thanks so much for the tips. Face detection found my son again and I was able to add him to my library. Much appreciated!
01-01-2023 05:36 AM
If he’s not already saved as a familiar face, get him to stand in front of the camera again and it should pick it up.
01-04-2023 11:10 AM
Hi there,
Just checking in to see how the conversation is going. Thank you for your help, @Rubes!
Please let us know if you have any further questions or concerns.
Best regards,
Brad
01-04-2023 11:31 AM
I haven't been able to test this solution because he is out of town till later this week. The camera did see him again after my error on the first one but did not indicate "Unfamiliar Face" to allow me to add him. IT simply says "Person Seen". I was hoping there was a way to edit my error from the first shot but I guess that's not possible. This is not yet resolved.
01-06-2023 09:28 AM
Thanks so much for the tips. Face detection found my son again and I was able to add him to my library. Much appreciated!
01-06-2023 09:48 AM
Hi there,
Just checking in on this thread and the activity on it. As this looks to be resolved, we'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad