How to stop audio feedback while talking on Nest Hello

[suvendu]

Hello Community,

I have installed a Next Hello doorbell which is wired and connected to a chime. Whenever someone presses the doorbell its rings the chime and announce on the Google Mini. I and my wife both are using the Samsung S21 Android phone.

Whenever a visitor is pressing the bell and we are starting to talk from our phone, the visitor is getting a feedback sound which he/she is saying through the doorbell.

I had restarted the doorbell and tested the same to understand the issue. Here is what we (me and my wife) have done to carry out the test.

Me: Press the doorbell

Wife: Got notification on the mobile and responded via Nest app saying "Who is this?"

Me: I said, "Hello How are you?"

Wife: "I am fine"

When I said "Hello how are you?" the doorbell repeated the same as feedback and then I can hear her saying "I am fine". I believe it's a loop of audio feedback and it's very annoying.

How do I stop the audio feedback while speaking through the doorbell? 

Thanks,

Suvendu

[suvendu]

Hello, just following up on the issue.

I contacted the NEST support team and raised the issue. As requested by them I had restarted, reset the doorbell, and finally replaced the doorbell as well.  The support team sent me a replacement. 

SR Numbers:

3-############2043
9-############1747
3-############2219
7-############2170

However, everything went in vain as the replacement doorbell was also having the same audio feedback issue.

Please refer to the video links for the issues. In these videos, you can hear the audio feedback while I am talking. The other voice is my wife and she is using her mobile to speak to me.

Before doorbell replacement Video Link 

After doorbell replacement video link 

Can anyone have any idea on this issue? How do I resolve it?

Thanks,

Suvendu

[Salsafitz]

Just installed mine with same feedback/continuous echo. Very annoying 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[suvendu]

I am sorry. Cant you read the post and responses. Who has resolved the issue? Everyone is complaining about the same issue. Use your brain. Don't be dumbo.

[Brad]

@suvendu

Please be respectful. I would suggest that you check out our Community Guidelines at the bottom of this thread/page. I am not stating the issue is resolved, I am asking if you still need assistance.

It seems like you still need assistance. However, you need to contact support if you are having issues with your replacements. This issue is prevalent with Samsung devices from what I have seen. I have seen success with customers Factory Resetting their device, I am sure you have tried that but that is the only thing that works for some. This is a known bug. I cannot provide you any form of ETA. 

Best regards,

Brad.

[southshon]

I just installed two at my home.  Both do the same thing.  Feedback at the doorbell when speaking.

[kieren]

im having same thing happen to me 

[Razer]

Sadly i also have the same issue.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to leave your feedback on the main thread of this issue found here.

Best Regards,

Brad.