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I can hear audio and see video perfect, but no sound when I speak through the Nest Cam. Any idea?

JohnF
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: P L 3894 

 

Several tests with speaking though the microphone... cannot hear anything.  You can hear people outside though when the camera tapes.
 
4 REPLIES 4

JohnF
Community Specialist
Community Specialist
Hey there P L 3894, 
I'm sorry for the late response, but I wanted to hop in here to help. I can understand that audio and mic problems can be frustrating at times, but I'm happy to help. 
 
We definitely need to fix this ASAP. Can you make sure you have a read over these steps: 
  • If you're using a headset or speaker for phone calls (either Bluetooth or wired) you might need to talk into that device instead of talking directly into your phone tablet or computer.
  • iPhone users: make sure the Ring/Silent Switch is not set to Silent.
  •  If you're using a cellular connection try moving to an area with a better signal, or switch to Wi-Fi. If the Wi-Fi signal is also weak, go to an area where the signal is stronger.
  • Your camera's Wi-Fi connection may be weak in the spot where your camera is mounted. So you may also see an alert about a weak Wi-Fi connection when you view your camera's video stream. Try moving your camera closer to your Wi-Fi router or see our other suggestions in the following article.
    What to do if you're having trouble viewing Nest camera video >
  • Install your camera within a few feet of the people you'll be talking to. Nest cameras are designed to be easily heard by someone nearby, so their speaker volume is not adjustable.
(These are from this Google Nest support article here.)
If you don't see an improvement let me know and I'll see what else I can do, or I'll escalate this issue for you and try and get it fixed.
 
 
-from Garrett DS(Community Specialist)
 

Renkku
Community Member

What model is your phone? At least the talk-back to the new google nest doorbell is not working for me with Samsung Galaxy s10 and s10e. ( if I scream into the phones mic very close, you can hear a faint sound from the doorbell speaker). Another user here has reported same issue with Samsung galaxy S9 and Samsung note9. Also same issue found by another user for Samsung galaxy s20+ and s21+. Links to the threads below.

 

 https://www.googlenestcommunity.com/t5/Apps-Account/How-do-I-get-the-camera-talk-function-to-work-on...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Can-no-longer-talk-through-any-of-the-c...

vm32286
Community Member

im having the same issue and have tried all the steps mentioned above... anything else I can try to resolve this issue?