I can't access my Nest Doorbell (battery) from my Nest Hub. Both are on the same Home account.

[JohnF]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: User 1522911808897153647  

I have tried looking for settings that would allow it but it's like the hub doesn't recognise that a doorbell is connected to the account. The doorbell works fine with my phone but I don't get notifications/video on the hub.

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I have seen some reported issues with connecting your Nest Hello doorbell to the Hub Max, or other speaker/displays we gave. I would restart both devices, mess with the settings again and see if you are able to set it up. Please let me know if you need further assistance. 

Best Regards,

Brad.

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[Camalee]

Hi I’m having the same issue.

can someone assist?