I can't see the video history over 3-hour old even I have subscribed for the Nest Aware Plus

[HenryHuynh]

Hi,

I just switched from Nest Aware subscription to Nest Aware Plus service for my Nest indoor cameras (1st generation) last week but could not see the video over 3-hours old.  What is going on?

Thanks,

Henry

[MplsCustomer]

@HenryHuynh 

Is your Nest Aware Plus subscription for the same Google Nest "home/structure" as your cameras?

Is your Nest Account migrated to a Google Account?  That is, are you logging onto the Google Nest app with your Google Account?

If you go to the Subscription Management page (https://store.google.com/subscriptions) and click on your Nest Aware subscription, it will show your Google Nest "home/structure".

Note that video history begins with when you purchase your subscription.

[HenryHuynh]

Yes, I am logging onto the Google Nest app with my Google Account.  I have two Google Home accounts, somehow the Nest Aware Plus subscription went to the account that does not have any camera.  How can I move the subscription to the account that has cameras?

[MplsCustomer]

@HenryHuynh 

I don't think you can transfer a Nest Aware subscription from one Google Account to another Google Account.

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159