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I have misplaced the releasing tool for the doorbell, how can I open the camera from the mount

hhhannan1
Community Member

I have misplaced the releasing tool for the doorbell camera, how can I get another releasing tool or get the camera off to charge.

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@hhhannan1 

If you don't have the release tool, Google Nest suggests inserted a flathead screwdriver into the hole at the top of the Google Nest Doorbell (Battery) or a paperclip into the hole at the bottom of the Google Nest Hello Doorbell (now renamed "Nest Doorbell [wired]'). Here is Google Nest's page:

https://support.google.com/googlenest/answer/9252289?hl=en#zippy=

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.