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I'll never buy a Nest product again

mjs5498
Community Member

After a year and a half of use my doorbell is now peeling. This is a well known and documented issue. I could understand it happening after 4-5 years but not a year and a half. Google refuses to replace it despite it being a well known issue.


I have a thermostat as well and have told tons of friends and family members these are good products to buy. I had been looking into more cameras and smoke detectors. At this point if Google won't send me a replacement for a well documented issue then I'm done with these products. I'll never purchase another one and I'll tell everyone I know to stay away from them as their quality is terrible. I know I heard rumblings of a class action lawsuit for this issue. Does anyone have details on that? I really think it's needed and if it is going to happen I'd like to join in.

5 REPLIES 5

Jimmy_J
Community Member

I'm done with google after today:

 

BEWARE OF GOOGLE CAMERAS/NEST

Unable to stream my live camera feeds (battery doorbell and wired nest cam floodlight) to my TV as outlined in the google article here: https://support.google.com/googlenest/answer/7529598?hl=en

I contacted google today and spoke with Helen.  She said nest cams only work with smart hub displays (even though it is advertised right on the box that it works with chromecast). She gave me some BS story about how the OLD cameras work with chromecast, but the NEW ones don't.  How would a customer even know if they are getting a NEW or OLD version of the camera?? Further, the setup process in google home even advertises you can stream to chromecast devices.  Google even emailed me after setup (automated) about 'what your nest can do' and it included streaming to chromecast!!  Helen's only advice - submit feedback on the website, so here I am.

The NEST app on your phone is worthless.  You can't add new nest devices to it.  If you try, you are routed to google home to add it. The NEST app you can add via chromecast is also worthless.  There is absolutely NO way to even sign into your account.

I'm so frustrated and will likely never buy another google product.  Of course I'm out of the return window.  Seriously considering filing a warranty claim since the product does not work as advertised.

False advertising and doing nothing for service recovery is a very bad look, google.

If anyone is considering a NEST cam, I would absolutely NOT get one.  Zero stars.

MelbaDT
Community Specialist
Community Specialist

Hey mjs5498, 

 

Sorry to hear about your experience with your Nest Hello and with our support team. I want to get into the bottom of this. 

 

Could you provide the case id of your interaction so I can have it reviewed?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — still need our help?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

Since it's been awhile since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

 

Best, 

Melba

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.