I'm getting a message that my camera is connected to another account..

[googlegoBo9]

There are three cameras attached to my computer. When I signed onto the Nest app to use the cameras, I got a message the cameras were connected to another account. It gave me a link to remove the cameras from another account, I follow the instructions given and I was returned to the original app that said the camera was attached to another account. I have two Nest outdoor cameras and one Dropcam indoor camera. The cameras were working before I started getting the message about the camera being connected to another account.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[googlegoBo9]

Thank you for your reply and yes I still have the problem. I have an old phone (Galaxy S5) does it need to be replaced to connect the camera? Thank you.

[googlegoBo9]

Thank you for your reply and yes I still have the problem. I have an old phone (Galaxy S5) does it need to be replaced to connect the camera? Thank you.

[Brad]

Hey there!

Sorry for my late reply, but are you sure that you are logged into the correct Google account associated with your Nest cams? I would verify that first. It seems like you are not logged into the correct account. Did you sell the cameras? Or give them away?

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.