cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

I need help to reconnect my old camaras to a new account i forgot the passwords on my old account

drianguerra07
Community Member

I forgot my old account and I created a new one and now it said I need to take my camaras out of my old account,  and don't know how ..thanks 

 

 

 

 

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@drianguerra07 

There is no good process for, in effect, changing ownership of your cameras without first removing them from the Google Nest app or the Google Home app and then doing a factory reset. You're bypassing the security designed to protect ownership of your devices.

You could try doing a factory reset on each camera (https://support.google.com/googlenest/answer/9252162), but some older cameras don't have a factory reset pin and can only be factory reset by removing them from the Google Nest app. And sometimes, with the newer cameras, doing a factory reset without first removing them from the Google Home app still does not allow them to be re-installed.

Some posts have suggested waiting until the end of your Nest Aware subscription cycle (30 days or 60 days, depending on the subscription) before again attempting a re-install. Other posts have suggested turning the cameras off for at least 48 hours before attempting a re-install.

Are you able to review your past received emails where the sender was "Nest", or your Google Nest "home/structure", or "Nest Support", or "Google Nest" to determine the email account you used for Google Nest, so you could then attempt a password reset?

MplsCustomer
Bronze
Bronze

@drianguerra07 

If you know your email account but cannot remember the password, see this topic:

https://support.google.com/googlenest/answer/10371718

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@drianguerra07, thanks for reaching out here in the Community. How's it going? Were you able to follow the steps suggested above? Which Nest Camera do you have? Have you tried clicking/tapping the "Forgot Password" option from the Nest app? Let us know your update here.

 

I appreciate the help, MplsCustomer.

 

Regards,

Emerson