Indoor Nest Camera Overheating

[Kimmiebx]

Hi, our indoor Nest camera is boiling hot! I just went to move the angle slightly and noticed…it’s actually burnt the wall it’s touching?!

[SteveT1]

Hi there,

I'm sorry to hear about that. When and where did you purchase your Nest camera? Please turn off the Nest camera and fill out this form or reach out to our Google Support team for assistance.

Regards,

Steve

[Rcampos09]

Had the exact same thing happen to me, except mine stopped working after 2 years and 4 months (I know because I was paying the monthly subscription) . I was out of the warranty period so I got screwed. Good luck. 

[SteveT1]

Hi folks,

I'm sorry to hear about that @Rcampos09. We'll take your experience as feedback. Do you still need help with this? 

Regards,

Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Rcampos09]

Nest advised that even though I was out of warranty, they'd replace my camera. They made it right 100% and should be receiving my replacement tomorrow afternoon 🙂 

[SteveT1]

Hi folks,

Happy to hear that! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Regards,

Steve