Indoor Wired 2nd Gen Black Lines

[anapier77]

I just installed the new Nest Cam indoor wired 2nd generation.   Unfortunately, the picture is obscured by black lines and the picture is a bit pixelated.   This camera is replacing an older cam pro which worked great.

Any help would be appreciated 

[EmersonB]

Hello anapier77,

Thanks for posting here in the community. That certainly is not a good thing if your Nest camera is not giving you a proper view. To know more about this, can you send us the screenshot so that we can take a closer look.

Best,
Emerson

[EmersonB]

Hi anapier77,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,

Emerson

[anapier77]

Thanks Emerson! unfortunately, I gave up and return the 3 new cameras. I was able to get the lines to go away...as they were apparently caused by the can lights in the living room. This wasn't a problem with the drop cams. However, even getting the picture free of the lines, the quality of the image is/was dramatically worse than my old drop cam. I think we need a "3rd Gen" product soon.

Thanks!

[EmersonB]

Hey anapier77,

We're sad to see you go. We'll definitely take this as feedback — we'll ensure to learn from it to be able to deliver a better experience in the future. If you have other questions and concerns, feel free to let me know.

Regards,
Emerson

[aatienza]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie