Indoor mechanical chime

[schulzr2]

I am having issues getting my indoor chime to work when it is conected to the Google Nest Chime. Video is working without any issues. My chime works when I dont have the Google Chime attached, but isnt functional when I attempt to install the Google Chime. Is this something that I must have connected? I have tried setting the doorbell to the electronic setting with no luck as well. Seems like it must be an issue with the Nest chime since my doorbell works no problem without it

[MplsCustomer]

@schulzr2 

Perhaps you need to contact Support (https://support.google.com/googlenest/gethelp) for a replacement.

There have been a number of posts in this forum about problems with the "chime puck" for the new 2nd Gen Google Nest Doorbell, with many of them reporting their doorbell chime not working, or working only WITHOUT the "puck", and several customers have gotten replacements:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Chime-Not-working/m-p/301496

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/What-does-the-nest-doorbell-2md-gen-puc...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Wired-Doorbell-Not-Ringing-Mechani...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-2nd-Gen-wired-not-ringing-me...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Inside-Door-Chime-Will-Not-Work/m-p/308...

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see if you have had the time to fill out the support form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad