Indoor/outdoor battery 2nd gen. Wont work

[Ebagley]

For weeks now my camera has been offline and won't even show video. I might get 5-10 seconds before screen goes black.  It has been on and off before but always came back. Not recently. Always plugged in. Different weather so thats not it.  My internet is fine and been reset. Device has been reset and unplugged. I went through all the 'help' options i could find. My app and phone seem to be fine. What can I do to get consistent video? Seems like such a waste of money

[DeboraJ]

Hi @Ebagley,

Thanks for reaching out to the community! I understand that your Nest Cam Indoor/Outdoor (battery) has been consistently offline and that the video cuts to black after a few seconds. I know how frustrating it can be when the issue persists even after going through the help options. However, I appreciate you sharing those details and letting me know that you have already taken the time to reset and unplug the device, as well as check your internet connection. I would be happy to help you investigate this further and find a solution!

Before we move forward, I need a little more information to provide you with the most accurate steps:

• How far is the camera from the router?
• Do you have other Nest devices in the house?
• Are there other devices connected to the same Wi-Fi network working properly?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
• Which Wi-Fi frequency band is the camera connected to (2.4 GHz or 5 GHz)?
• What is the status of the LED light on your camera when it is offline?

Once you provide this information, I will be more than happy to assist you further!

Best regards, 

Debora