Indoor wired 2nd generation won’t connect

[DL5054]

Hi, I have 2 outdoor wired Nestcam cameras for almost 2 years and they work perfect. I pay Nest to record everything and again they are perfect.

I recently bought 2 indoor wired 2nd generation cameras and no matter what I try I cannot get them to connect to my existing system.

I follow all the instructions to the letter, but when the Nest system tries to find them they are not connecting.

I’ve rebooted my internet.

I’ve tried to connect them via iPhone and 2 separate iPads, but nothing.

[gilleslibre]

Have you tried to have them connect to the Google Home app? The second generation cameras won't connect to the Nest app. 

[MplsCustomer]

@DL5054 

Google Nest decided that its new cameras and doorbells released starting in Sept. 2021 would work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website. As we discovered to our surprise when we bought a battery camera 16 months ago, we now have to use 2 apps.

However, ALL cameras in the same Google Nest "home/structure" are covered by the same Nest Aware or Nest Aware Plus subscription. And you can see live feeds (but no history) for ALL cameras on the beta/preview website, home.google.com.  And you can see all cameras in the Google Home app, even though the older ones are still managed in the Google Nest app.

[aatienza]

Hey folks,

DL5054, checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help here, gilleslibre and MplsCustomer.

Thanks,
Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess