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Install 2nd doorbell getting error nc018 (3.3)

jciavatt
Community Member

I am trying to install a 2nd nest doorbell (wired) and I keep getting error NC018 (3.3). The first doorbell is working fine, I have tried everything that was mentioned in the support for this error, I have rebooted router, brought them as close as 1 foot apart. I have disconnected and reconnected first doorbell, deleted and reinstalled nest app on phone. Phone is on same network, have restarted both new doorbell and phone, nothing works, always same error message. While installing it says that is has connected to wi-fi but always stalls  at connecting to nest network.

Hope someone can help

Thanks

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue? I know that there's been a delay in response since you posted.
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Eric_B
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Eric

Eric_B
Community Specialist
Community Specialist

Hey jciavatt,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric