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Intermittent problem with Nest Hello and Google Hub

Gold Product Expert
Gold Product Expert

I'm running into a new problem that I'm wondering if anyone is seeing. 

About 2 weeks ago someone pushed the button on my Nest HELLO doorbell.  The Google Hub did what it was supposed and switched to show me the person but the screen was all white.  I have (2) hubs and they both do it.   If I reboot the hub then the problem is fixed.  But it will come back a few hours or days later.  Looking at the image on my iPhone and it works fine all the time.  It is just the hubs that keep intermittently showing the white scree.   And if I manually look at the Nest  Hello on the hub it always shows the correct image.  

Any thoughts anyone?


Community Specialist
Community Specialist

Hey folks,


Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.


We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!


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