11-07-2021 01:11 PM
I have had Multiple cameras for a couple of years and 2 of them lost connection and I can not seem to get them to reconnect to the nest wifi with my phone. I have taken the cameras down and brought them inside but still no luck utilizing phone. I have tried to plug them in to my Mac but I get a message to contact the the developer of the app as the app needs to be updated to work with my version if macOS
11-11-2021 07:30 AM - edited 11-11-2021 07:32 AM
I do have the exact same issue...
When I connect my nestcam to my mac I have the message:
Nest Cam Setup (Macintosh)” needs to be updated.
I'm on BigSur version.
Any idea ?
12-03-2021 10:16 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
12-12-2021 06:28 AM
Yes - I eventually got one of the two cameras to work but haven't had any luck with the second one - I can't even get the app or website to recognize them without deleting them & I eventually left one turned on for about a week and it started working ? - can't really explain why it started working but it did
12-21-2021 03:01 PM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
12-21-2021 03:08 PM
Not the original poster, but I still have the issue of a camera that can’t find WIFI and the installer app on the camera is not compatible with current Mac OS requiring an update I can’t deliver… I’ve seen no responses that actually answer this issue and instead just nudge the conversation. Please address if able prior to locking
12-22-2021 10:11 AM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS
12-13-2021 06:38 AM
Yes, I still need help - I have a MAC and cannot add my new Nest Indoor camera. Any idea how to do this. It says that the app needs to be updated.
12-13-2021 12:43 PM
There is no current Mac web abb for the new cameras that came out this year. For the older cameras we have the desktop computer web-app from Nest, but there is no such thing for Google Home App which the new cameras are only available on. You will need to download the Google Home app on your phone or other device. Sorry for the inconvenience!
Best Regards,
Brad.
12-05-2021 06:22 PM
yes... I have the same issue. new home WIFI install. trying to re-install an old camera and it won'd do so via the mobile app so i try the computer version but the nest cam setup up file for macintosh is out of date and won't run... so I have a camera I can't install due to the software on it being old. Got any advice?