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Is there a way to speak to someone at Google about the terrible Camera situation?

WhatARob
Community Member

I'm losing my mind a little around the £1000 or so I've recently spent on 4 x Nest Battery Camera and Nest Battery Doorbell.

I really want to speak to someone other than the terrible customer support representatives (not a personal attack) to talk about just how bad these cameras (or rather the functionality provided by the app) are.

I can't schedule when the notifications come through, which is just such a basic function.  I could buy a £20 camera that could supply this functionality.

The other thing I've recently come across is that if I stream the camera to one of my Nest Hubs, my other Nest Hubs and Google Chromecast with Google TV can't steam any media!!! And I mean nothing works, Disney/Prime Video/radio/Spotify all load up whatever I select, but then immediately pause after a microsecond and won't play.

It's so bad, I've "Googled" my entire house and it's got so glitchy over the last few months, and support just runs through the "reboot"/"reset"/"it's your network" 

Where one of you kind souls could help me would be if any of you know whether you can view Google Nest Cameras through a third party app or web browser?

TIA

5 REPLIES 5

mdr2
Community Member

Hi WhatARob,  I think you can only speak thru your actions.  Return the cameras for a refund like so many of us have done.   I'm sad to say as I had such high hopes for the new cams.  But this is a BIG BIG BIG let letdown.

 

WhatARob
Community Member

Yep, seems such a shame for the effort I've gone through getting them all up etc.  Google just seem impervious to any feedback, all you can do is speak to someone who works of the script I mentioned previously.

Spent hours working out the issue I was seeing and it turned out it streaming the camera was preventing me watching anything across all my other Google devices.  When I reported this to Google support and asked if there was a way I could watch the live stream on a browser as a temporary solution, they just directed me to give feedback via the app.

frances
Community Specialist
Community Specialist

Hey everyone, 


Apologies for the delayed response on my end and I understand this experience has been frustrating. The team is aware of these issues you have all mentioned and are working on a fix which will be rolled out soon. I'll share more details as they become available and appreciate your patience as we work through this. 

 

Thank you!

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

GarySC
Community Member

I am having issues as well, and even after identifying the issue and advising Support, I feel as if it is falling on deaf ears and won’t be passed along to those who could fix the issue. I was told there was nothing wrong with their system 🤦🏻‍♂️ Every time I have an issue I hit the feedback button. Not sure if that does any good or not. It would be nice if a Google employee monitored these forums and made sure the feedback went to the appropriate people, but I’m not getting my hopes up.