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Is this common for outdoor wired camera?

jmarvill
Community Member

Was doing some work on my house and noticed the power cable on my Nest Camera cracking. I know the sun will typically turn white plastic yellow, but wouldn't expect it to be this bad so soon. Has anyone else had this same issue? 

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1 Recommended Answer

MplsCustomer
Bronze
Bronze

@jmarvill 

Other customers in this forum have reported similar deterioration with the cables on Google Nest Outdoor Cameras. The cables on our cameras feed inside our garage under the eaves and close to the cameras, so we haven't seen this (yet). And so far, the optional power cable on our 19-month-old battery camera hasn't shown deterioration.

You could try to contact Google Nest Support to see if they'll replace the camera (since the cable is hard-wired into the camera), but typically Google Nest only does this if it's within the 1-year warranty period. Skip the links on the "Resources" page and click "Next step" to get to the contact options page (phone or chat):

https://support.google.com/googlenest/gethelp

If it were happening to our cameras, I'd be tempted to wrap the cables in electrical tape and then white duct tape.

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6 REPLIES 6

MplsCustomer
Bronze
Bronze

@jmarvill 

Other customers in this forum have reported similar deterioration with the cables on Google Nest Outdoor Cameras. The cables on our cameras feed inside our garage under the eaves and close to the cameras, so we haven't seen this (yet). And so far, the optional power cable on our 19-month-old battery camera hasn't shown deterioration.

You could try to contact Google Nest Support to see if they'll replace the camera (since the cable is hard-wired into the camera), but typically Google Nest only does this if it's within the 1-year warranty period. Skip the links on the "Resources" page and click "Next step" to get to the contact options page (phone or chat):

https://support.google.com/googlenest/gethelp

If it were happening to our cameras, I'd be tempted to wrap the cables in electrical tape and then white duct tape.

Thanks for the info!! Glad to know I am not the only one. Unfortunately, I tried reaching out to Nest yesterday and they said I was out of luck because of the warranty. I guess I was a little surprised given this is a camera that was designed to be outdoors.  

When I purchased outdoor ethernet cable in the past, you can see the very tough UV resistant sleeve that covers the typical insulating wire cover. I would of thought that Nest/Google would keep this in mind when designing an outdoor product - especially when the cable is built into the product as you described.   

Oh well. I actually just starting installing Ubiquiti's Unifi Protect cameras since I had a different google camera fail. Thankfully, these Unifi cameras are PoE, so an issue like this would never present itself.  

But lesson learned. Do not but these cameras thinking they are a long term solution. They certainly were not designed that way. 

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

Jmarvill, oh no! Thanks for sharing your thoughts with us. Let’s check the options for you — could you fill out this form and let me know once you’re done?

 

I appreciate your help, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey jmarvill,

 

We haven't received your form. Were you able to fill it out? Do you still need help?

 

Regards,

JT

jmarvill
Community Member

I have not as Google/Nest Support already told me there was nothing they would do for this. I didn't want to waste more time with nest support just to get to the same answer. More importantly, I posted this for other consumers to educate themselves before moving forward with purchases.

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Thanks for the update. While we can no longer process a replacement for you — we're always looking for ways to improve and we'll take it as feedback. You can check this link for our replacement policy: https://goo.gle/3vDD0MG. We know that this isn't the answer you're looking for and we hope we can make it up to you in the future. Let us know if you have other questions as I'll be locking the thread after 24 hours.

 

Thanks,

JT