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Isolated power incidents

Community Member

New cameras down due to power outage (1 minute) on tech charged me over 100 dollars to have a technical support person conduct an evaluation. I purchased 1200 plus cameras a week ago.  Unfortunately but I need to have my new system work. Let's hope 🙏 Google has a solution to uncontrollable situations that occurred less than 20 days after using their authorized" pro-installation. '


Community Specialist
Community Specialist

Hi there,


Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,


Community Specialist
Community Specialist

Hi, Monkey1.
I just wanted to check in real fast to see if you saw Brad's reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and we will be happy to continue helping.

Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.