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Issue with Doorbell Battery Events

bucajack
Community Member

Issue with Doorbell Battery Events.

Hi all. My doorbell battery is registering events when it detects people. I get a notification and if I go to the Full History screen I can see all the events along with a thumbnail of each one. Screenshot below:

https://i.imgur.com/blHT4S6.png

However, when I click on them it brings me into the timeline screen and I see a message saying no events detected. Screenshot below:

https://i.imgur.com/OUN6tvR.png

Does this happen to anyone else. I'd say about 75% of my events over the past 24hours have this issue. Wondering if I have a dud camera or if it's a server side issue or if I've got something setup wrong. It's very frustrating.

5 REPLIES 5

billsbillsbills
Community Member

Yes, this happens to me as well. Often the events appear on the timeline after ~8hrs. If i look back at yesterday's events, they all load on the timeline, even though they didn't yesterday.

ren41
Community Member

I have the same problem, but only for the last couple of days, since we wired in the (battery) doorbell. Am also now not getting doorbell notifications, on phones, hubs or minis. 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.