cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Issues adding family member to home

Angela0913
Community Member

‎02-10-2025 01:38 PM

I have sent my husband the invite to join my "home" but when he clicks the accept button it does nothing. This is very frustrating, we have tried it multiple times but he still can't access our cameras... help?!?

0 Kudos
Reply
1 REPLY 1

kcruzgonzalez
Community Specialist
Community Specialist

‎02-14-2025 01:22 PM

Hi Angela0913,

 

Thank you for posting in the community. I'm sorry that you're having troubles adding a member to your home structure on the Google Home app. I understand how frustrating this can be. I'm here to help.

Please try the following steps:

  1. Check Date & Time: Make sure the date and time settings on your device are correct and set to update automatically.

  2. Sign Out & Back In: Sign out of the Nest or Google Home app, then sign back in.

  3. Force Close the App: Completely close the Nest or Google Home app.

  4. Test Network Connection: If your device uses both Wi-Fi and cellular data, test if the issue persists on both connections.

  5. Uninstall the App: Uninstall the Nest or Google Home app.

  6. Restart Your Device: Restart your device.

  7. Reinstall the App: Reinstall the Nest or Google Home app from the app store.

  8. Test on Another Device (If Possible): If you have access to another compatible device or computer, try using the Nest or Google Home app there to see if the issue persists.

Let me know how it goes and keep me posted.

 

Regards,

Kevin

0 Kudos
Reply