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Keeping videos

Sam19790506
Community Member

Please help I need to know how to keep the video more than three hours.

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert
5 REPLIES 5

David_K
Platinum Product Expert
Platinum Product Expert

If you want longer event video history, you need to subscribe to Nest Aware.

What you get with a Nest Aware subscription - Google Nest Help

Do you by chance have a link link? I try everything I can unable to subscribe I’m not sure why. Thank you again David for responding. 

David_K
Platinum Product Expert
Platinum Product Expert

You can subscribe to Nest Aware from the Google Store

You need to be in a supported country:
Learn about the devices and services available in your region - Google Store Help

Thank you so much I was able to save my videos. But I have another issue now my next camera would not connect. That’s why everything resetting and it won’t work. 

alejandom
Community Specialist
Community Specialist

Hi @Sam19790506,

 

Thanks for posting in the community. 
That's great to hear you were able to save the videos. I appreciate your effort, and if you're still encountering issues, feel free to provide more details.
On the other hand, I know how difficult it is that your camera won't connect, and I appreciate that you have already reset it, but it did not connect. I'll be happy to assist further. Can you please answer the next questions to pin down what is happening with your camera?

 

  • What type of camera do you have?
  • What’s the color of the LED status light?
  • How far is the device from the router?

 

Please keep me posted, thank you. 

 

Regards,

Mario.