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LOGGED OUT AND CANNOT GET BACK IN

jcamp71268
Community Member

I set the acct up with my yahoo email and the app will not send me an email for forgotten acct.  I tried connecting with my gmail but it wants me to set up the product.  IDK what my husband did, but I cannot remove it from my wall so I can scan whatever it is I need to scan.  HELP!

2 REPLIES 2

EmptyNester
Silver Product Expert
Silver Product Expert

I think you are running into Google's protection against privacy issues.  I had a similar problem about 2 years ago where it would not send me a password reset.  I'm pretty sure you only way to fix this is to actually speak with a google tech person.  Here is the link to open a support ticket and talk to a human on the phone. If this works please return here and let us know if they were able to get you up and running and what it entailed.

https://support.google.com/googlenest/gethelp

 

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help here, EmptyNester.

 

I want to check if you still need help. Don't hesitate to reach back if you do.

 

Thanks,

JT