Late e-mail notifications

[UncleMort]

I have been using two cameras with Nest software on a PC using zones and e-mail notifications for 3 or 4 years with no problems.
A couple of weeks ago I noticed that some (not all) e-mail notifications were being delivered late. Some are a few hours late, others can be days.
I have just had an e-mail dated 19/06/2023 18:28 and the event it is showing is dated 17/06/23 at 15:25, two days ago.
No overlapping zones. This is happening on both cameras.
Anyone know how to stop this happening?

[Lance_L]

Hello UncleMort,

Thanks for reaching out — let's get this sorted out. 

A few questions: are you using an Android or iOS device? What type of Nest cameras do you have? Have you tried switching from Wi-Fi to mobile data? Also, was the event detected and recorded in the event history? 

Keep us posted. We'd be happy to help.

Best, 

Lance

[UncleMort]

Hello Lance,

My setup:

I do not use a mobile for this.
Windows 10 computer running Nest App connected to router via WiFi
2 off Nest Outdoor security cameras, not IQ, purchased 2019/20, connected to same router via WiFi
Nest Aware subscription.
No other nest devices.
Nest software setup with Zones and e-mail alerts.

All has been happily working since setup 2019/20, apart from a drop in the sensitivity of the cameras.

I had an activity e-mail last night, dated 26/06/23 05:34 (nothing in the event history for this time)
The e-mail says: "Your Front Garden camera noticed some Zone 3 activity at 18:40 on 24/06/2023." (there is something in the event history for this date and time).

I typically get two or three of these events a day, lag varies between two hours and two days.

This has been happening on both cameras for about a four to six weeks.

I have changed nothing on the hardware setup, I have tried deleting and re-establishing the Zones and types of alert but it doesn't seem to have made a difference.

There does not seem to be anywhere to find the current software version.

Any advice would be appreciated.

Regards,
Mike

[Lance_L]

Hi UncleMort,

Thanks for getting back to us and for sharing what you’ve done to have your concern resolved. I apologize that the feature isn’t working.

Let’s try the troubleshooting steps.

1. Connect one camera to a different Wi-Fi network or mobile hotspot.
2. Trigger a notification to test.
3. Take note of how long the delay is, if any.

Let me know how it goes.

Regards,

Lance

[EmersonB]

Hello everyone,

@UncleMort, I'm dropping by to ensure that everything is covered here. How's it going with your Nest account? Were you able to perform the steps we're suggesting? We'd be glad to hear from you.

Thanks for answering, Lance.

Best, 
Emerson

[EmersonB]

Hey UncleMort,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks, 
Emerson