Live Feed Sucks

[KevinBuch]

I have nine cameras and at least one of them on a daily basis the live feed does not work. Basically I have uninstall the camera and reinstall it to get it to work. Spent a lot of money on these and not impressed so far and sounds like there is no fix for it so far.

[MplsCustomer]

@KevinBuch 

It could be your Wi-Fi signal strength at each camera's location, or it could be your Wi-Fi download and upload speeds. Do all nine cameras fail at some point, or just certain ones?

Are any of your cameras the new battery cameras? We have had one of the battery cameras for 15 months, but it's plugged in with the optional power cable and stays "Live" at all time.

[aatienza]

Hey folks,

KevinBuch, I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.
 

Thanks,

Archie

[KevinBuch]

It’s not all cameras at once. It’s usually one or two and sometimes three. Once I remove a Camera and reinstall it it works fine for a while. My WiFi is usually always up around 500mps.

[MplsCustomer]

@KevinBuch 

It seems odd that removing and reinstalling is even necessary. We've never had to do that with any of our cameras.

Do you have good Wi-Fi signal strength throughout your house? Our Google Nest devices are all within 5-15 feet of a wired Wi-Fi access point except for one camera, and we have a high-gain Wi-Fi directional antenna on one of our access points to ensure a good Wi-Fi signal to that camera.

[KevinBuch]

I have a main router, secondary router with another access point so coverage is not an issue what so ever.

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I am not sure if this has been shared before, or if you are already aware of it, but here is a great article that goes over some great troubleshooting steps that may help you out. Check it out, and let me know if you still need further assistance. 

Best regards, 
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[KevinBuch]

There still is no fix on what is going on.  Sometimes these cameras have mind of their own!

[Brad]

@KevinBuch

Are the same cameras going off constantly? Is it all of them, or just a select few? What type of cameras are they as well? I want to make sure we look into this further for you. Please let me know.

Best regards,

Brad

[KevinBuch]

Random cameras, wired 2nd Gen and a couple battery models outside that are plugged in all the time.

[Brad]

@KevinBuch

Would you please provide some clarification as to what you're asking about? I am sorry, I am not following what your last response means in regard to this thread. 

Best regards,

Brad

[KevinBuch]

Are you on the same page as I am? Read your questions to me in the message right above mine! Those are my answers. 

[Brad]

@KevinBuch

My apologies, on my end, the responses were not showing up right, and I was quite confused. Thank you for clarifying which cameras you have that are experiencing this. It sounds to me that this may be Wi-Fi related. How far away is your router from all of your cameras?

Best regards,

Brad

[janthadeus]

Hey there,
 

Checking in — I just wanted to make sure if you’ve seen Brad’s reply. Let us know if you still need our help.

Thanks for the help, everyone!
 

Best,

JT

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

JT

[KevinBuch]

There probably is no fix for this because I think it is just the cameras themselves. My wifi is good and I have two routers and three access points. One of my cameras again is not showing live feed no matter what I try. I will have to remove it and reinstall it just like a new camera then it will work again.

[MplsCustomer]

@KevinBuch 

I don't know what the cause is, but if it is just the cameras themselves, why do we not have the issue with any of our older cameras and doorbells or our two newer cameras? I don't know if this makes a difference, but all of our Wi-Fi access points are wired. Or perhaps there are some Wi-Fi settings that cause issues. Or maybe it depends on one's region or country. (We're in Minnesota in the USA.)

[janthadeus]

Hey KevinBuch,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s reply. Let us know if you need further assistance.
 

Thanks for your continued help, MplsCustomer.
 

Best,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[KevinBuch]

There has been no help thus far, only suggestions.

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — did those steps work?

Best regards,
JT

[janthadeus]

Hello there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

JT

[janthadeus]

Hi there,
 

I’m sorry you’re still having trouble viewing your camera live feed. Let’s see what’s going on — a few questions: when did the issue start? How far is the camera from the router? Were there any changes to your Wi-Fi network? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, is the camera connected to a 2.4 GHz or 5 GHz Wi-Fi network?

Here are some troubleshooting steps you can try:

1. Close all the apps running in the background of your phone, reopen the Google Home app. Then, check your camera live feed again. 
2. At the highest video quality setting, your camera can use a large chunk of the internet connection to stream video. Slower internet service might not be able to keep up. Check your internet speed here: https://goo.gle/2JaUmYI. The page would show your download speed then click “Show more info” to check your upload speed. Have a look at this article for your guide: Internet bandwidth and speed requirements for Nest cameras.
3. Open the Home app .
4. Touch and hold your device's tile.
5. At the top right, tap Settings .
6. Choose Video.
7. Under “Video quality,” choose Max or High.
   • High settings uses less bandwidth.
   • Max settings uses more bandwidth.
8. Restart your phone, turn it off for 60 seconds then turn it on.
9. If you have a dual band Wi-Fi frequency switch your connection to 2.4 GHz Wi-Fi to improve your connection.
10. If possible, connect your camera directly to the main Wi-Fi access point.

Let me know how it goes.
 

Best,

JT