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Live Video Not Working on all my Nest Cams. (Nest Cam Indoor, 2nd Gen)

MangoCake
Community Member

Hello! 

I am having problems with the live streams from all my Nest Cams.  When I try and see the live stream, all I am getting is a black screen with the message "Live video unavailable... Camera unavailable."  (See the two screenshot). Nest Cam_no live stream screenshot.jpg

I tried to turn off the camera on my app. And it is still not working. 

Sometimes, I could hear the audio. But no video. 

I got two Nest Cams in one house and two other Nest Cams in another house in another country. All four were working brilliantly until three days ago. 

 

I would really appreciate your suggested solutions. As you can understand, we depend on these Nest Cams to improve home security. So far, Nest Cams and the Google Home app had been great.   

 

 

 

 

 

 

(We are using for different Nest Cams (indoor, 2nd Gen) on Android phones with the best Fibre broadband service available). 

66 REPLIES 66

jferguson110
Community Member

Seems to be a serve side issue.  A Lot of others are having the same problem.

@jferguson110 

Thanks for this swift response. 

Good to know we are not the only one experiencing this problem. 

 

 But, would you tell me what is a "serve side issue"?  Is there anything that we the users at home could do? 

By that I mean it appears to be Google's issue and not the users.

JillG
Diamond Product Expert
Diamond Product Expert

Nothing for you to do. It is an issue on the Nest/Google side and they'll be the ones to fix.

It just worked again, something has been fixed in the servers side?

Jason44053
Community Member

Experiencing the same problem. Toggled wifi router off/on, restarted cameras, power-cycled Pixel 6 Pro, updated Google Home. Nothing is working.

@Jason44053 

Thanks for sharing your own problems with this issue. Any idea as to what might be causing it? 

One positive is that all the footage is available through 'Full History.'  But, we just can't get any live video streams.   

 

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

Our team is already aware of this and we're now working diligently on a fix. We'll check back in once we have an update. Thanks for bearing with us. You may check this out to see the status of our Nest services: https://goo.gle/2pS6mIW

 

Thanks,
Emerson

Not sure what's causing it, but Google appears to know it's an issue. I tagged Google in a Tweet about the issue and they responded they're aware of the outage and addressing the problem.

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

We apologize for the trouble this has caused you. It is now fixed and you may check the status here. Let us know if you’re still experiencing this.
 

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi folks,

 

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

 

Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hello tarikw,

 

I'm sorry to hear if you're still having the same issue. Let's check our options here. To confirm, what is the light status of your Nest camera? What type of Nest camera do you have? How far is it from the main router?
 

Give these steps a try:

  • Restart your Nest camera, Wifi router and force close your Google Home App or Nest App.
  • Try checking your live feed with a different device.
  • If the issue persists, reset your Nest camera to the factory default, remove it from the App then reinstall it.
     

Looking forward to your response.

 

Thanks,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi folks,

 

@Slh33180 were you able to follow the steps I've given above? If so, give us an update.

 

@VidarrLangbard thanks for posting here in the community and we're glad that it's working now.

 

Regards,
Emerson

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Slh33180, how's it going? Do you still need our help?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Slh33180,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

Rlena
Community Member

I am having the same problem. It works on my iPad, but it won't work on my Pixel 6. 

JasonKnapp
Community Member

Same issue for me, doesn't work on my pixel 6pro but works on my girlfriend's one plus phone

Mishy-isle
Community Member

I'm having the same issue. I cannot see the live feed but still get notifications. Reinstalled app and cameras, still nothing. I am also on the pixel 6. 

I have a Pixel 6 too and same issues

JillG
Diamond Product Expert
Diamond Product Expert

Hi all,

I escalated this to our Community Specialist team just on the volume of posts.

Do you all have Android phones? What region are you located? Nest or Google Home app?

 

THANKS!

Moniberi
Community Member

Android and Google Home

JillG
Diamond Product Expert
Diamond Product Expert

TY!  I let the team know about this issue.

 

CoachDave
Community Member

Pixel 6 Bay Area Google Home app

LexB
Community Member

Android (Pixel 6) on the Google home app on the Midwest

Jason44053
Community Member

Pixel 6 Pro, Google Home, Northeast Ohio

DAF
Community Member

Android (Pixel 6 pro), Florida, and Google Home app - since the new cameras don't work in the Nest App. 

jferguson110
Community Member

This morning I updated the Google Home 2.59.33.2 now my newer Nest Cams will not load video.  Only my older Nest Wired Doorbell works.  I can hear audio for a few seconds but the video never loads.  I tried reinstalling the app and rebooting my router but nothing helped.

Have the exact same problem, this sucks! Must be the software update. 

Same problem here. Same steps taken without success.

Perhaps this is a problem on the Android version. We are on version 2.59.211 in iOS (from 6 days ago), and in Version History on the App store, there is no version 2.59.33.2; the prior version (from 2 weeks ago) was 2.58.104. Our access to loading videos has not changed.

I have the same problem. It work for Apple devices though... i also lost remote access to my Nest hub

Same problem here. It's definitely server-side. This is impacting four battery cameras in my network, whereas my old Nest Hello doorbell works just fine. I have done all troubleshooting steps possible (restarted router, even connected one of the cameras to the hotspot on my phone) to no avail.

Case ID 1-6685000033611 was created to be sent to the Engineering team for review.

I have the same problem. I lost all live video feeds on 5 of my cameras (two wired, three battery but plugged in). This is a problem for both my android device and my wife's android device, both Pixel 6 Pros. You can still view events in the history just no  live feeds. I have rebooted everything, cameras, modems, wifi routers, turned off/on cameras within the app with no resolution. 

I have still version 12, so not the reason for my case

aatienza
Community Specialist
Community Specialist

Hey everyone, 

 

Our team is already aware of this and we're now working diligently on a fix. We'll check back in once we have an update. Thanks for bearing with us. You may check this out to see the status of our Nest services: https://goo.gle/2pS6mIW

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

We're sorry for the delay — the outage has now been resolved and your devices should be back up again. Reach out to us if anything comes up — we're here to help.
 

Thanks,

Archie

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

All sorted 👍