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Live Video Unavailable but History Available

WeeOna
Community Member

Bought a new Indoor Wired Cam and can’t get the live streaming to work at all. It seems to capture history/some events but live streaming has never worked. I have deleted it from the app, factory reset camera, re-added to the app and still not working. We have an older nest camera and that is working fine - migrated across to my Google home app and the old camera works perfectly. Our Wifi is pretty strong so this is not a Wifi issue. Anyone offer any suggestions please before I just return it for being rubbish?

1 REPLY 1

Ryan_G
Community Specialist
Community Specialist

Hey WeeOna,

 

Thanks for visiting the Google Nest Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

Check out this link for the complete guide on how to view live video or recorded from the Google Home app.

 

If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. 

 

Hope this helps!

 

Kind regards,

Ryan