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Live feed not working

Kimw2211
Community Member

Lately I have randomly try to check the live feed on my doorbell and is unavailable. It says that the camera my be unreachable or saving my battery. So if there is a noise out front I have to get up and go check it. What can I do to fix that?

1 REPLY 1

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad