Lock issue

[Dfern3085]

My nest Yale lock doesn’t play any sound when entering the passcode and when it locks and unlock. I placed the volume up high and nothing.. need help

[janthadeus]

Hi Dfern3085,

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. Let's get this sorted — a few questions: when did the issue start? Are the batteries fresh? Also, what's the status light of your lock?

Going over the steps here might help:

• Try restarting your lock by removing one of the batteries. Wait 20 seconds. Then, put the battery back in.
• Replace the batteries, if you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock.
• If all else fails, factory reset your Nest x Yale lock.

Let me know if that helps.

Thanks,

JT

[janthadeus]

Hi Dfern3085,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hi there,

It's me again. I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,

JT