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Lost baseplate

JonRice
Community Member

Lost my baseplate for my camera after moving. Need help! 😞

9 REPLIES 9

MplsCustomer
Bronze
Bronze

@JonRice 

Google Nest does not sell spare parts, but if your doorbell is still under warranty, they may provide you with a replacement. You can try contacting Support: https://support.google.com/googlenest/gethelp.

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Yikes! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
 

I appreciate the help, MplsCustomer.

 

Thanks,

JT

nudata
Community Member

Bought new Google Nest doorbell battery (no accessories) then discovered that the camera won't function without the baseplate.  Went to eBay looking for baseplates and discovered MANY Google Nest battery doorbell's (GWX3T) being sold without accessories. Came here hoping to get an original baseplate and discovered Nest does not sell parts.  Is the camera designed to not operate without a baseplate or did I just get a broken one?

Thanks

ML

janthadeus
Community Specialist
Community Specialist

Hey nudata,
 

I'm sorry to hear about your experience. The Nest Doorbell (battery) will show a video unavailable error message if it's not mounted properly on your wall. Please also fill out the form so we can further assist you.
 

Regards,

JT

Ebedia
Community Specialist
Community Specialist

Hi folks,

 

@nudata and @JonRice we haven't received your form — were you able to fill it out?

 

@MplsCustomer and @Jt I appreciate your response.

 

Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hello everyone,

 

@nudata we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

 

@JonRice were you able to fill out the form?

 

Thanks,

Emerson

aatienza
Community Specialist
Community Specialist

Hey folks,

 

JonRice, do you still need help with your device? If so, Please fill out this form.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey JonRice,

 

Checking back in — you can fill out the form if you still need our help.

 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks for the help, Emerson and Archie.

 

Best,

JT