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Lost my Nest hello wall mount in the moving process and can't seem to find a way to get a replacemen

JohnF
Community Specialist
Community Specialist

‎08-26-2021 03:11 PM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

Original poster: Mark C 6739 

 

Looking to find a way to buy a replacement wall mount for my Google nest hello doorbell.  It was lost during a recent move.

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JohnF
Community Specialist
Community Specialist

‎08-26-2021 03:12 PM

Hello there, Mark C 6739.
 
I am terribly sorry to hear that you are missing your Nest Hello wall backplate! Definitely would want that to install the doorbell again at your new home/structure. Hope the move went well as well! I would love to look into this further for you.
 
I will be reaching out to your email on file to collect some information. Please look out for my email and respond with the requested information as soon as you can. Thank you for your patience!
 
Here is your Case Number: 2-7488000031104
 
 
-from Brad C. (Community Specialist)
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