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Lost video footage

BrixHouse
Community Member

Hi there, I am having gaps in my video recording. I will have people or vehicles arriving but the not showing it leaving. People and vehicles leaving but failing to show them arriving, etc. 

How do I fix this and can I go back into my video history to see if they have been deleted by persons on the account and/or recover the footage? 

Thank you for your time with this,  I appreciate it  greatly 😊 

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hey there,

 

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

 

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Please let me know if you need further assistance.

Best Regards,

Brad.

James
Community Specialist
Community Specialist

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best,
James