Magnetic mount for nest outdoor camera gen 1

[JoBenfica]

Lost the magnetic mounts during our move. Cannot find any online and unfortunately my cameras are 2.5 years old and out of warranty.  I cannot even buy a 3rd party mount without the magnetic mount.  How can I get replacement parts?  For such a cost we should not have to replace the entire camera.

[Brad]

Hey there,

I hope you're doing well! I am terribly sorry to hear about your Nest Camera mount issues. I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you. I cannot guarantee I can get you a replacement, but I can submit your request for one. We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[pauld1]

Hey Brad, 

I need the white magnet for my Nest Outdoor camera.  Do you know where I can buy one?

Paul

[SteveT1]

Hi there,

Thanks for reaching out. While the magnetic mount for the Nest Cam Outdoor isn't sold separately, we'd like to check for other options. Could you fill out this form so we can check this with our team? 

Let us know once you're done.

Cheers,
Steve

[SteveT1]

Hi there,

Checking back in should you still need our help here. Have you had the chance to fill up the form?

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. If you happen to have the same concern feel free to reach us here or start a new thread.

Regards,
Steve