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'Make sure the camera is on and connected to Wi-Fi' error when trying to view some recorded events

Southender
Community Member

As per subject line.

When trying to view some (not all) recorded events in the 'Home History' of the Google Home app on my iPhone, I get the error 'Make sure the camera is on and connected to Wi-Fi'

The thumbnails of affected videos play fine.

4 REPLIES 4

JimS
Community Member

I have the exact same problem.  Can't find an answer.  Would love some help, please.  Nest Doorbell-Battery with Nest Aware Subscription.  

Southender
Community Member

I chatted with Google Support yesterday but they were clueless. Didn't really understand the problem and had me follow a lot of pointless troubleshooting steps that did nothing to resolve the issue. 

btrpkc
Community Member

Same issue here. It will record correctly most of the time, and then go hours giving that error (while, as you note, the animated thumbnail looks fine).

Nedo
Community Member

Same here. I started noticing that today with a new doorbell on wired installation