cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Microphone sensitivity

Jpaulg
Community Member

Why isn't there a Microphone sensitivity setting in my Nest doorbell app? I have checked that the microphone is on. I have a first generation wired doorbell. Thanks 

1 Recommended Answer

Brad
Community Specialist
Community Specialist

@Jpaulg 

 

Have you tried to factory reset the device? A Factory Reset can be beneficial when a typical restart doesn't quite do the trick to resolve what you're experiencing. This is helpful if it ever freezes, has connection problems, or isn't working normally. Before you factory reset your device, please be aware:

  • Your camera’s personalized settings will revert to default settings.
  • Your camera’s entire video history and snapshots will be deleted. Once your video history and snapshots are deleted, they’re gone forever. They cannot be recovered. We do not keep backups.

Please let me know if you have any follow-up questions or concerns. 

 

Best regards,
Brad

View Recommended Answer in original post

12 REPLIES 12

MplsCustomer
Bronze
Bronze

@Jpaulg 

We've had Nest Hello Doorbells for years and have never been able to adjust the microphone sensitivity on our Nest Hello Doorbells, only on are cameras.

Under "Cameras with adjustable microphone sensitivity", this Google Nest Help topic says: "Other Nest cameras and doorbells use echo cancellation and noise suppression to automatically adjust their microphone sensitivity."

https://support.google.com/googlenest/answer/9218407?hl=en#zippy=%2Cuse-quiet-time-to-mute-the-indoo...

 

Thanks for your reply. Can I ask how sensitive your doorbells are? Mine is so insensitive that you can only be heard if you stand very close to the doorbell and speak loudly. Guess it's a faulty bell.

@Jpaulg 

Ours are fine, but we don't use them a great deal.

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. Let’s see what’s going on — a few questions: do you have an Android or iPhone? When did the issue start? Also, have you tried checking it with another device? 

 

Here are some troubleshooting steps you can also try:

 

  1. Check the Google Home app or Nest app permissions:
    • For Android users: Go to the phone’s Settings > Apps > Google Home or Nest > Permissions, and make sure Microphone is enabled.
    • For iOS users: Go to the device’s Settings > Google Home or Nest > Permission, and make sure Microphone is enabled.
  2. Open the default voice recorder app or any other app that uses your device’s microphone and test the device’s microphone on the app.
  3. Check if the device is connected to a Bluetooth device that may be serving as the microphone.
  4. Test it with another device.

Let me know how it goes.

 

I appreciate your help, MplsCustomer.

 

Thanks,

JT

Thanks for your reply. I'm not sure I understand your response. The problem relates to the microphone in my doorbell not in my phone.
Regards, Paul 

Brad
Community Specialist
Community Specialist

@Jpaulg 

 

Have you tried to factory reset the device? A Factory Reset can be beneficial when a typical restart doesn't quite do the trick to resolve what you're experiencing. This is helpful if it ever freezes, has connection problems, or isn't working normally. Before you factory reset your device, please be aware:

  • Your camera’s personalized settings will revert to default settings.
  • Your camera’s entire video history and snapshots will be deleted. Once your video history and snapshots are deleted, they’re gone forever. They cannot be recovered. We do not keep backups.

Please let me know if you have any follow-up questions or concerns. 

 

Best regards,
Brad

Jpaulg
Community Member

Thanks - very helpful.

Brad
Community Specialist
Community Specialist

@Jpaulg 

 

I hope so! Please give it a try, and let me know the results. 

 

Best regards,

Brad

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@Jpaulg, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer, JT and Brad.
   
Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey Jpaulg,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson

Jpaulg
Community Member

A reset did the trick. Thanks to Brad and all. Paul 

EmersonB
Community Specialist
Community Specialist

Hi Jpaulg,

Thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.
 
Best,
Emerson