Migrating Nest camera

[rreesj]

Camera in prior house, using Nest app under my personal email. Moved to new house and set up everything else in Google Home app with of course gmail address. Migrated Nest to Home app. Camera did not appear. Tried to add camera as new device to Home and won't as "registered to another user". Can't unregister it in Nest app either as camera no longer there and can't be added, for same reason. Help.

[Chard]

I’m in a similar situation but I didn’t move. I tried to migrate two Nest Doorbells (that were working great) from Nest to the google app and the cameras didn’t migrate and don’t appear in the Home app. I tried to reset them but they are “registered to another user”!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Chard]

Yes, I still need assistance. I have still not been able to link my two doorbells to Google Home. 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.