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Missing activity

Chris53
Community Member

My driveway cam works perfectly and pics up all activity of people, pets, and cars with the exception of my wives van. Everytime she comes or goes it doesn't recognize the motion.

Any thoughts or suggestions 

4 REPLIES 4

MrVacca
Silver Product Expert
Silver Product Expert

Hi @Chris53 - Does it happen to pick up motion when your wife leaves her car? The only solution I could think of is to double check that the lens is clean. If that doesn't work, I would do a factory reset on the device to see if that helps out. 

 

Best of luck!

aatienza
Community Specialist
Community Specialist

Hey Chris53,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MrVacca.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Chris53,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Chris53,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie