Missing part

[Garymadhatter1]

Hi,

I bought the Nest doorbell and thermostat several months ago but I just opened the box because our new house wasn’t ready yet. It appears that the chime connector was not included in the box. How do I get one?

Thanks,

Gary

[MplsCustomer]

@Garymadhatter1 

Unfortunately, Google Nest does not sell spare parts, but if the chime puck was not included in the box, you could try contacting the retailer if you bought it from a retailer, or contacting Google Nest Support (starting with the link below) if you bought it directly from Google Nest:

https://support.google.com/googlenest/gethelp

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer.

Garymadhatter1, thanks for reaching out. Have you had the chance to contact our support team? Let me know if you need further help.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni