Missing part

[Weidner6478]

I just purchased the Nest Hello and the silver metal mounting plate is missing. Can I get one or do I have to return the whole unit?

[David_K]

Thanks for stopping by the Google Nest community. Where did you purchase the device from and what country are you located in? For replacement parts, I'd recommend that you contact the Google Nest support team directly.

[Brad]

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

Best Regards,

Brad.

P.S Thanks for your assistance, @David_K!