Missing parts, cant get back off using pin. Also FOV only shows people torsos

[bazinet15]

I recently moved and no longer have any of the additional backing components to the Nest Hello. I also am looking for something to angle my doorcam upwards to see peoples faces. Can someone help me find where to order spare parts or any recommendations on getting a better angle to my doorway. 

[Brad]

Hey there,

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support. When it comes to parts, we generally do not offer spare parts. You can try other third party sites like ebay, etc. 

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Have you reached out to Support yet about this request? Please let me know!

Best regard,
Brad

[aatienza]

Hey bazinet15,

We received your form. Our team sent you an email — please reply to it and continue the conversation there as I'll be locking the thread after 24 hours.

Thanks,

Archie