Mounting plate replacement

[cid681]

Hi, 

I'm in desperate need of a replacement mounting plate for the google nest cam (battery) in order to mount it where I want it. I already got off a chat with the google service reps and they instructed me to find the part at a local retailer... just basically fish for parts.

Any assistance?

[RichR49]

I got a mounting plate set so I can aim the camera more downward to see my porch. I believe it was either Amazon or ebay. There are many different ones.

[Brad]

Hey there,

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you have been able to fill out that support form yet? Please let me know! 

Best Regards,

Brad.

[cid681]

I get the same answer when the customer service gets to me, there is no current sku or part number to be able to generate an order for it. 

[Brad]

@cid681

I am afraid I cannot offer you any better solution. We would need the same information, plus we do not process replacements here in the Nest Community Forums. It is all handled by Support. Try looking on ebay or something to see if someone is selling one of theirs?

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.