I had a nest camera at my home at removed it because I brought it to our vacation home. I removed the device from my home and brought it out to the vacation home. I setup the vacation home in the app. When I go to set it up it will not connect standing right next to it.
I did a factory reset, it's plugged in and no longer have the QR code so I used the setup code and I cannot get it to connect.
Thoughts? Thanks in advance.
Thanks for reaching out here in the Community and for sharing with us the troubleshooting steps you've done. To know more about this, I'd like to confirm, do you have the battery or wired type Nest Camera? What is the app you're using to set it up? What is the light status of your Nest Camera? How far is it from your main router?
Looking forward to your response.
Thank you for confirming that information for me. Glad to hear your home is still located in the same country and region as it was purchased. What are your internet Wi-Fi speeds like? Please let me know.
Thank you for confirming your Wi-Fi speeds, I appreciate it. How far away from the router are your cameras that may be experiencing connectivity concerns? Please let me know.
@Wingfan13 we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
I appreciate the help, Brad.