Moved Nest Camera to vacation home. Can't connect

[Wingfan13]

I had a nest camera at my home at removed it because I brought it to our vacation home.  I removed the device from my home and brought it out to the vacation home.  I setup the vacation home in the app. When I go to set it up it will not connect standing right next to it.

I did a factory reset, it's plugged in and no longer have the QR code so I used the setup code and I cannot get it to connect.  

Thoughts? Thanks in advance.

[EmersonB]

Hi Wingfan13,

Thanks for reaching out here in the Community and for sharing with us the troubleshooting steps you've done. To know more about this, I'd like to confirm, do you have the battery or wired type Nest Camera? What is the app you're using to set it up? What is the light status of your Nest Camera? How far is it from your main router?

Looking forward to your response.

Best,

Emerson

[Wingfan13]

battery or wired type Nest Camera? Battery

What is the app you're using to set it up? Google Home

What is the light status of your Nest Camera? I believe it was solid white

How far is it from your main router? Right next to it

[Brad]

@Wingfan13 

Where is your vacation home located? And was your Nest Cam (battery) purchased in the country it currently resides in? Please let me know.

Best regards,

Brad

[Wingfan13]

Its an hour and 45 minutes away from our home.  Both purchased and used in the US.

[Brad]

@Wingfan13 

Thank you for confirming that information for me. Glad to hear your home is still located in the same country and region as it was purchased. What are your internet Wi-Fi speeds like? Please let me know.

Best regards,

Brad

[Wingfan13]

We have gig fiber.  900 up and down

[Brad]

@Wingfan13 

Thank you for confirming your Wi-Fi speeds, I appreciate it. How far away from the router are your cameras that may be experiencing connectivity concerns? Please let me know. 

Best regards,

Brad

[Wingfan13]

3 feet.  Everything in the house has a full wifi signal.

[Brad]

@Wingfan13 

Thank you for confirming. Lets have you please fill out this form, and a higher tier of support will reach out to you with further steps. Once filled out, please let me know.

Best regards,

Brad

[Wingfan13]

I just filled out the form.

[EmersonB]

Hello everyone,

@Wingfan13 we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help, Brad.
 
Regards,
Emerson