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My Google Nest Doorbell (battery) fell from mount and lens is broken

Community Member

Our doorbell was just fine recording properly before going to bed. In the morning, it was on the ground and the lens is broken now. There is no video of the fall, and we've had this for over a month without issue. We have the Google Nest Aware subscription so we'd really like to know how we can get this fixed?


Community Specialist
Community Specialist

Hey there,


Thank you for your patience. If you are seeking a replacement, please first fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 


Best Regards,