My Google Nest doorbell (battery) stuck at finishing up screen

[Lucashoang]

I've replaced a new router then I had all my Google devices: Google Nest Hub and Google Mini Speaker as well and had them set up perfectly but my video doorbell won't. I factory reseted it, everything went smoothly but it's stuck at finishing up screen then another screen appeared "Something went wrong. Try connecting again. If that doesn't work try rebooting your device or turning your phone's airplane mode on and off before trying again." I tried both ways but didn't work. Gonna call Nest customer support now but they're off on Saturday. So sad!

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

- Do you still need help with this issue? 

- What troubleshooting steps have you done thus far? 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Lucashoang]

I gave up at that point. After 3-4 hours, I tried again and it works fine. So strange

[Brad]

Hey Folks.

I am glad to hear that it is working for you! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.