My HELLO DOORBELL is peeling!!!!!!!!

[jolumate]

my HELLO DOORBELL looks horrible since it is peeling and getting worse as time goes on.

It is not nice to get visits letting me know awful it looks, even the UPS guy told me that it is very common and I should replace the faceplate but I don't know How??

I also been told that Google is taking care of it and replacing it? Is that true?

Otherwise I will definitely replace it by another doorbell

[MplsCustomer]

@jolumate 

If you search this forum for "peeling" you'll find over 400 posts on peeling Google Nest Hello Doorbells. One of ours, two years old, is peeling. Google Nest says they "cannot" replace them if they are past the 1-year warranty, so we bought a silicone skin on Amazon to cover the peeling shards.  The faceplate is not replaceable.

[janthadeus]

Hi jolumate,
 

Oh no! I’m sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Looking forward to your response.

Thanks,

JT

[Jimmy_J]

Please share what happens after a user completes the form. Are they sent a replacement or does their name just live on a spreadsheet somewhere? What follow up is done on these cases of peeling?

[Brad]

@jolumate

Just checking in to see if you have had a chance to fill out the form we sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad