My Nest Doorbell does not announce through the Google Home speakers anymore.

[KCH]

My Nest Doorbell does not announce through the Google Home speakers anymore.  I've checked whether "Visitor announcements" is turned on under Settings for your Google Nest Hello Doorbell.  It is set to ON.  My Nest Hub is NOT set to "Do not disturb".   I do get alerts in my iPhone Nest App (and also on the Nest App screen) that someone rang the doorbell, but the Google Home speakers and all associated mini speakers do no announce (as they previously did before Google acquired Nest).  My phone is set to ON for "Push notifications" under "Notifications" in Settings for my Nest doorbell.

What else need to be checked or verified as ON or OFF, etc?

Thanks in advance for a quick reply.

[MplsCustomer]

@KCH 

Perhaps the internal battery on your Google Nest Hello Doorbell is failing, as it has for hundreds of customers. Do you have the "Indoor chime" option turned on? The main symptom is that, if the "Internal chime" option is turned on, the doorbell goes offline for a minute whenever the doorbell is pressed. Perhaps when this happens, "Visitor announcements" also does not work.

All three of our Nest Hello batteries have failed, and we've turned off the "Indoor chime" option and rely on the "Visitor announcements" option, and everything works fine.

This is a very long thread on the problem:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

[KCH]

Thanks for your reply, Bronze. My Nest doorbell is powered by electricity, not battery.

My mechanic doorbell rings ok. No sound is heard from the Google Home and mini speakers.  I’ve turned on all selections pertaining to voice announcements,  

I’ll try turning OFF the Indoor Chime and see what happens. 

[KCH]

I turned off Indoor Chime, and still no more Google voice announce from any speaker.

[MplsCustomer]

@KCH 

I don't have any other ideas for why "Visitor announcements" should suddenly quit on all of your speakers.

There is only one setting for "Visitor announcements", and it's under Settings for the Google Nest Hello Doorbell, and the announcements should go to all Nest Hubs, Nest Minis, and Nest speakers that are NOT set to "Do not disturb". (We use this setting on all 3 of our doorbells.)

I suppose you could try restarting your doorbell by turning off the circuit breaker for the circuit that includes the doorbell for a minute, to see if that resolves the problem.

By the way, the older Google Nest Hello Doorbell (we have 3 of them) DOES have an internal battery that most customers don't know about until the battery fails.

I'm not sure what you meant by "Visitor announcements" working before Google acquired Nest. Google acquired Nest in 2014.

[KCH]

Hey Bronze.

Thanks for the reply.  I'll try restarting the Nest doorbel by killing the circuit,  Also, I'm going to restart all Google Home and Mini speakers.  I may remove them all, and start from scratch. The Voice announcement feature is the one feature that helped me decide to purchase the Google Home.

What I meant by my statement, "... working before Google acquired Nest", is that earlier this year, I was notified by Nest that the Nest Doorbell that I have will be called Google Nest Doorbell due to a company transition.  A few weeks after receiving that notification, my Google Home speakers stopped 'announcing' doorbell rings, however the pop-up notification displays on iPhone via the Next app.  After many days and weeks of frustration, I installed a new Nest Doorbell, and I purchased a Google Hub Display.  Well, the saga continues.. 🙂

- KCH

[MplsCustomer]

@KCH 

The only other thing I can think of to check is whether your doorbell, your Nest Hub, and your speakers are all in the same Google Nest "home/structure".

[Jenelyn_O]

Hi folks,

Thanks for posting in the Google Nest Community forum. I know it's been a while now. I'm sorry for the delay. I just want to check if you were able to see the response above. Are your devices connected to one home structure? 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[KCH]

Hi Jenelyn, my devices are connected in the same Google home and wifi. I’m not sure what is meant by home structure. I can see all devices in Google home app under HOME. Currently, I’ve disconnected the main speaker and the Goggle Hub due to a home improvement project (painting, flooring) going on now. 

[MplsCustomer]

@KCH 

If your doorbell and speakers are all in the same Google Nest "home/structure" (that you've apparently called "HOME"), then "visitor announcements" should work.

[EdmondB]

Hello there,

@KCH, one of the important steps for the visitor's announcement to work is that the Nest Doorbell should be on the same home structure where your Google Speaker is set up. For example, you have two Home structures, which you name "Test Home 1" and "Test Home 2". So if the Nest doorbell is set up on the Test Home 1 structure and Google Speaker is on the Test Home 2, the visitor announcement will not work. Both devices should be on Test Home 1 to enable visitor announcement.

Let me know if that helps.

Thanks,
Edmond

[EmersonB]

Hi everyone,

@KCH, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to read the information that Edmond has shared? In case you have an update, you know where to find us.

Thanks for the response, Edmond, MplsCustomer and Jenelyn.

Regards, 
Emerson

[EmersonB]

Hey KCH,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson