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My Nest Hello Doorbell is Peeling

colonelks
Community Member

Hi,

 

I'm having a similar issue as outlined here...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/My-Nest-Hello-Doorbell-is-Peeling/m-p/6...

Can someone in support please help to organise a replacement for me?

Thanks,

Chris

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support

 

Best Regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey colonelks,

 

It's us again. Were you able to contact our support team?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey colonelks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

colonelks
Community Member

Hi Archie,

Sorry for the delayed response. I have a ticket one, but I’m still waiting on one their senior techs to confirm if this will be replaced or not. I can see this has occurred for others. It’s definitely a manufacturing defect, there is no way the coating should be peeling off like that.

I’ll report back to this thread once I have heard from support again.

Thanks

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see if you have had the time to look into your ticket with Support? Any updates? Please let us know!

Best regard,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad