01-09-2023 05:27 AM
House is getting re-sided, and the Nest Hello was removed temporarily.
My Nest Hello is peeling, and the protective lens fell out. It is out of warranty. The peeling seems to be a product design issue as I have seen many posts about it. $229 new, and didn't last.
Answered! Go to the Recommended Answer.
01-09-2023 07:23 PM
So unfortunate you pay over 200 bucks for it to go bad and be out of warranty. Mine is peeling and it rings when it wants to. I will take my chances with ring doorbell.
01-09-2023 05:34 AM
01-09-2023 05:49 AM
Hi @Galroc
As you have read, there are many posts about this. Google/Nest won't replace out of warranty Hellos even with the peeling, unfortunately.
01-09-2023 08:41 AM - edited 01-09-2023 08:42 AM
Hey there,
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. As a side note; we unfortunately do not offer replacements for parts.
P.S Thank you for your help here, JillG!
Best regards,
Brad
01-09-2023 07:23 PM
So unfortunate you pay over 200 bucks for it to go bad and be out of warranty. Mine is peeling and it rings when it wants to. I will take my chances with ring doorbell.
01-10-2023 03:50 AM
@Maybaby1313 I will be switching brands as well. Looking at Kasa now. I don't think I can trust Nest to make a good outdoor smart doorbell. I have other nest products, but won't be buying another doorbell from them.
01-10-2023 10:16 AM
Hey there,
Sorry to hear we aren't able to assist you with this request here in the forum. We'll keep this thread open for another 24 hours for any follow-up questions or concerns. Thank you for your patience.
Best regards,
Brad