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My Nest IQ Outdoor has been broken for the 5th time now

Community Member

Hello community members,

I posted in an post that one of mine IQ Outdoor cams got broken for 4 times, without having a single clue what can be the reason;

I have 2 Nest IQ outdoor camera's at my house; one is working fine for over almost 3 years now, and the other camera is really terrible.
It suddenly stopped working in October 2020, and after several contacts with the helpdesk and replacing both the adapter and power cable, it turned out that the camera was broken. It was replaced under warranty.
In February 2021 it stopped working again. After checking the standard issues, it seemed broken again. So again a replacement has been shipped.
In May 2021, believe it or not, it stopped working again. Again tested with new adapter and power cable, no succes. So for the 3rd time a new camera was shipped. I also bought a surge arrestor/protector just for sure.
So far so good, however this morning the camera broke down again. After contact with the customer service they are going to send me a replacement camera for the 4th time now.


Now my replacement camera from January this year has been broken again! It was working for half a year, and then it suddenly stops. I replaced the cable and power adapter, but that doesn't work.

Do anyone on this forum has an idea of what can be the reason that my camera now got broken for the 5th time, while the other camera remained working without any issue. At the previous breakdown someone suggested to swap camera's, but I can't see any link. The only difference is that the one which keep working is hanging a little bit covered, while the one which get broken every time is outside in full weather conditions.

In my opinion there can be not something wrong with the outlet socket in my house, because than I should have had problems with other devices as well. And just to be sure I added a surge arrester to it.


Community Member

Finally I got an answer from Nest Support. They will not replace the camera since this type is not available anymore..
(Which probably means they found out their selves that the quality of this cam's is very poor)
Anyway, I'm screwed. Thanks Google.

Community Specialist
Community Specialist

Hey there,

I'm sorry to hear that we weren't able to offer a replacement for you. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. 

Best regards,

Community Specialist
Community Specialist

Hey folks,


Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.